TechsDeck Returns Policy
Most items purchased from sellers listed on TechsDeck.in, TechsDeck.com are returnable within the return window, except those that are explicitly identified as not returnable.
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.
General Returns Policy
- Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on TechsDeck.in, TechsDeck.com.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with TechsDeck through TechsDeck.in, TechsDeck.com. Subject to TechsDeck Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. TechsDeck shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned under any circumstances so kindly check the description of the product carefully before buying.
- No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you provided the return or refund request was initiated in the given time frame.
- Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
Categories with associated return window and exceptions, if any:
| Video Games (Games) | Non-returnable This item is non-returnable due to consumable (digital) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Video Games (Accessories) | 7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non-returnable: Selected items labelled as non-returnable on the product detail page are not eligible for returns. |
| Gaming Consoles | 7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Mobiles (New & Renewed) | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. For device-related issues in:
We'll provide a resolution on the basis of the diagnostic results. In certain cases, we may also facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up. |
| Mobile Accessories (new and Renewed) | 7 Days Replacement/Returnable This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished). For all device-related issues in:
Non-Returnable: Screen guards, screen protectors and tempered glasses. |
| Tablets (new and Renewed), Work Space and Gadget Accessories | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For all device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Laptops (new and Renewed), Printers | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
| Networking Devices (New & Renewed) | 7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement. |
| Software | Non Returnable This item is non-returnable due to consumable (software keys/code) nature of the product However, in the unlikely evet of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement. For software-related technical or installation issues, please contact the brand directly. |
| Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones | 7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Extended Warranty cards/vouchers/AMCs etc. | Non-returnable This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product. |
| Smartwatches/ Activity Tracker (new and certified refurbished) | 7 Days Replacement In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement. |
| Lead-acid Batteries | Non-Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Products with ‘Inspect & Buy’ label | 2 Days Refund only |
